Due to the limitations of international credit card bank service coverage, we can not accept payments by credit cards from some countries This is a general guideline for accepted payments by credit card.  

Find out if we accept Credit Card payment from your country

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Yes, you can buy products online at our web site or by calling ++46-733-484173 or chat with us Live at http://www.camwoo.com/pages/livestaff.php or email us at sales@camwoo.com . Our call center is open 24 hours a day Monday - Sunday. Our office is open 9.30 a.m. to 5.00 p.m. Monday to Friday and 10.00 a.m. to 3.00p.m. Saturday (subject to change on holidays).

We accept all major Credit Cards and other method of payment. We accept Visa and MasterCard, Wire transfer and Western union. All orders are billed in Euro (€). If you are shopping from outside Sweden, place your order and your Credit Card company will convert the transaction to US Dollars or your own currency. Click here for currency conversion.

If you choose to pay by Wire transfer or Western Union, please go to our Payment Methods page for more information. Please note that your order will not be shipped until your payment has been received.

We are confident that your credit card number and personal information are secure. We know of no documented cases of credit card fraud using our shopping system over the Internet. The Credit Card Processing and Shopping Cart is maintained and powered by:


Click here if you are experiencing difficulties using your Credit Card or if the payment system rejects your Credit Card

When you browse the site, you will see a display showing our site is hosted on a computer server that is secure or encrypted. When you make a purchase or enter personal information, you're using one of our secure, or encrypted, servers.

As you pass back and forth from secure areas to insecure areas, you'll receive warning messages. These are simply letting you know that you're entering a secure area or entering an insecure area. Only enter your credit card number or personal information in a secure and protected area.

We will take payment for the items you order once your credit card is authorized online - before the product leave our warehouse. 

We will ship your order once payment has been confirmed. If any item you have ordered is not currently in stock then we will send you an email to let you know when the item will be delivered.

If one of the products you ordered is temporarily out of stock, and we are unable to process the rest of your order, we will send you an e-mail message to notify you of an out-of-stock item as soon as possible. If you still want to buy the remaining items, we will ship them immediately. We apologize for any inconvenience!

Yes, as soon as we receive your order we'll send you an e-mail message that confirms the products are in stock. We will also e-mail you when your order is shipped. You can check the status of your order at any time here

You may not cancel an order once an order confirmation number has been received. Payment must be by credit card as shown on the order form. As soon as we confirm your order, we transfer it to the warehouse for immediate processing. Therefore, in most cases we are unable to cancel or modify your order. If you need to make adjustments to your order, please call us at 0046-733484173 to inquire if your order can be modified or cancelled.

Customers may return merchandise for credit or exchange by contacting us within 14 days of receipt of merchandise. All returns must be authorized by us. We will not accept merchandise that is returned without an authorization.

Unopened items may be returned for credit or replacement, 35% surcharge applies for restocking, based on the current price, not the original buying price. Replaced goods will incur the standard freight and delivery fees. Goods used against the manufacturer recommendations does not fall into the categories of warranty or refund, they will be charged 35% restocking. More Info

If you have received an item and it fails to operate, then you can return the item to us, free of charge. To save time however, it may be more appropriate to firstly check with the manufacturer to ensure that all the operating instructions have been followed correctly.

If you speak to the manufacturer and you still need to return the item to us, then simply contact us at sales@camwoo.com . One of our customer services team will then provide you with a Returns Goods Authorization number and a return address where you may return the goods.

The only cost you'll pay is the cost of returning the product to us. You should ensure that you return any item using a track able method e.g. UPS, DHL or FedEx etc. To return the item, you will need to let us know that you are canceling the contract. 

We will need the following details from you when you contact us:
Your name, Your email address, Order number, Product SKU number, Date of order, Reason for Return (defective or non-defective), If the manufacturer's packaging is opened or unopened, If you would like a credit or replacement, An appropriate collection time (if the item is being returned due to it being defective, incomplete, damaged or if we sent the wrong item)

Returns Goods Authorisation numbers are valid for 14 days. For defective returns, you will arrange for a courier to pick the item up at your own cost. Please note that we can not accept the return of opened software.

You will receive e-mail confirming these return instructions. When returning any item to us it is important that you do not write on the manufacturer box. Clearly write the Returns Goods Authorisation number together with the following address on a separate sheet of paper, which then needs to be affixed to the box;

Please return items to the address shown on your delivery receipt or to the address given to you by our staff. Please ensure that the item is returned to us by a trackable method e.g. UPS, DHL or FedEx etc.

If you requested a replacement we'll ship your replacement via our courier service as soon as we receive your returned item. If you requested a refund then either of the following will apply. If you paid by credit card, your account will be credited within 28 business days after we receive the returned item. If you paid by check, postal order or banker's draft, you'll receive a check in the mail within 30 business days after we receive the returned item. 

Return and Exchange Policy
Customers may return merchandise for credit or exchange by contacting us within 14 days of receipt of merchandise. All returns must be authorized by ITROM Europe HB, Sweden. We will not accept merchandise that is returned without an authorization.

Unopened items may be returned for credit or replacement, 35% surcharge applies for restocking, based on the current price, not the original buying price, Replaced goods will incur the standard freight and delivery fees. Goods used against the manufacturer recommendations does not fall into the categories of warranty or refund, they will be charged 35% restocking.

Requirements:
To be credited for a refund or exchange, all merchandise must be returned to us in original new condition. All in-box material including software, supplies and accessories must accompany the product. Products must be returned in their original factory shipping containers. Supplies (print cartridges, cables, etc.) must be packaged for return in a way that protects them from damage due to normal shipping and handling. No returns for refund or exchange will be allowed for merchandise that is damaged while in the possession or control of the customer.

Refunds or exchanges can be made for defective merchandise within 14 days of receipt of the merchandise. After the initial 14 day period, no support for defective merchandise will be provided by  ITROM Europe HB, Sweden. Customer Service. When exchanging undamaged products or returning undamaged merchandise for credit, customers will pay for all transportation costs and are responsible for any damages incurred during shipment. 

Click here for all our Return and Exchange Policy
Click here for all our Term and Conditions.

All sales are governed by the Warranty Agreement of the product manufacturers. Some products may include licensed software. For further information, contact the software manufacturers.

Click here to track your order using the tracking number we provided to you.

All orders are processed right away. We will normally send local order in 2-3 business days. International orders are generally received in under 14 days. Click here to see the  shipping times available.

The courier firms will release the package to any person at the delivery address who will sign for the package. If no one is available to sign, the courier will leave a door hanger. The recipient can then sign the hanger giving permission for the courier to leave the package and the courier will do so upon next delivery attempt. In addition, customers should contact the courier to inquire about filing a signature release form at their local courier office or to make arrangements to pick up the package at the local office.

Call the our customer service line on 0046-733484173 (International) or chat with us Live at http://www.camwoo.com/pages/livestaff.php or email sales@camwoo.com for help. Our office is open 9.30 a.m. to 5.00 p.m. Monday to Friday and 10.00 a.m. to 3.00p.m. Saturday (subject to change on holidays).

To get fast answers to your questions about products under warranty, please call the Manufacturers Technical Support Center. These are usually a toll call and the product support service is free for products under warranty.

Chat with us Live at http://www.camwoo.com/pages/livestaff.php or contact us at sales@camwoo.com with details of your requirement and we will email the prices and product information.

All orders are shipped via UPS, DHL, FedEx, EMS or Swedish Post. Deliveries occur Monday through Friday (except for New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day). Shipping & Handling charges are calculated automatically when you place your order. When you submit your order, you will see the total shipping charge for your order.

  Click here to see the  shipping options available.

If you require more information, please contact us or chat with us Live at http://www.camwoo.com/pages/livestaff.php